Refunds, cancellations and failed tasks.
tinydeskaiviral.com uses the ReelMuse shared credit and payment service. Its official refund policy governs purchases. This page explains where to go when a render fails or a charge looks wrong.
Updated October 26, 2026
Payments are generally non-refundable except where law requires otherwise. Report a billing error within 14 days so it can be reviewed. Cancelling a subscription stops future renewals but does not automatically refund an earlier charge.
Failed render
A queued or rendering task is not a failure yet; Tiny Desk AI renders usually take about 8–10 minutes. If a task ends with a Failed status, the page shows the reason and refreshes your balance. Failed tasks follow the credit refund rules. If your balance looks wrong, keep the task ID and contact support so the credit outcome can be checked against the account record.
Billing error or refund request
Email support@reelmuse.ai with the account email, transaction date, amount and task ID if relevant. Do not send passwords, full card numbers or private photos.